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Information Systems (IS)

Service Delivery junior M/F

Permanent position



35K €
/ 40K €

Onsite work

Job description

As part of a mission at one of our customers, we are looking for a Guarantor of the follow-up of the Production.

You will have the following missions:

  • Animate with the Administrator and the TMA the daily point of Production, challenge the technical and development teams in case of incident / problem
  • Control daily production reports and track events
  • Follow the treatment of incidents by ensuring substantive resolutions, capitalize on incidentology
  • Communicate hot in the event of an incident
  • Manage crises, in collaboration with the MDS and the outsourcer
  • Communicate production events to IT and users
  • Ensure compliance with procedures by service providers in charge of production
  • Control the quality of the services provided and challenge this quality of service in order to improve it
  • Post-production follow-up of technical and application components
  • Maintenance and enrichment of the knowledge base (incident, application, flow, …)
  • Driving force behind proposals to industrialize Production processes and improve ISD services
  • Participation in the production of statistics (KPIs) relating to the activity of the service and all outsourced services.
Profile sought

We are looking for a junior profile, Bac + 3 to Bac + 5, with a first professional experience.

You master ITIL methodologies, your English is fluent.

You have a very good relationship and thirst for learning: this offer is for you!

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