On behalf of our customers, we are looking to recruit new employees to join our banking IS consulting teams in “Technical & Functional Application Support Engineer” roles.

Your missions:

• Ensure the proper functioning of critical applications (front office, back office, risk and regulatory) in France and internationally
• Collaboration with MOE/MOA teams and infrastructure teams to resolve any malfunctions in the application.
• Manage incidents and requests as well as communication.
• Participation in on-call duty (part of the mission).
• Writing documentation and procedures and training material exclusively in English.
• Entry and follow-up of ticket backlogs and periodic reporting on support activities.
• Continuous improvement process including the implementation of an operational ticket quality review process.
• Follow-up of action plans of problems until their closure.