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Systèmes d’information (SI)

Technical and functional support

CDI

Paris

Algofi

30K €

Sur site

Job description

On behalf of our customers, we are looking to recruit new employees to join our banking IS consulting teams in “Technical & Functional Application Support Engineer” roles.

Your tasks :

  • Guarantee the smooth operation of critical applications (front office, back office, risk and regulatory) in France and abroad
  • Collaborate with MOE/MOA and infrastructure teams to resolve any application malfunctions.
  • Manage incidents, requests and communication.
  • Participation in on-call duty (part of the mission).
  • Writing documentation, procedures and training materials exclusively in English.
  • Entry and follow-up of ticket back logs and periodic reporting on support activities.
  • Continuous improvement process, including the implementation of an operational ticket quality review process.
  • Follow-up of problem action plans through to closure.
Profile sought

Prerequisites :

  • Computer engineering school (bac+5) or university
  • Experienced (2 years’ experience or more)
  • A first experience in application support in a banking environment would also be a plus.
  • Knowledge of ITIL methodology (incident and problem management) also appreciated.
  • Working language: English (TOIEC / TOEFL)

Technical knowledge required:

  • SQL (mastery)
  • CTRLM or equivalent scheduler
  • Unix
  • Shell (script)
  • Development concepts

Attractive financial package, various career development opportunities in a sustainable, challenging and innovative sector.

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