On behalf of our customers, we are looking to recruit new employees to join our banking IS consulting teams in “Technical & Functional Application Support Engineer” roles.

Your tasks :

• Guarantee the smooth operation of critical applications (front office, back office, risk and regulatory) in France and abroad
• Collaborate with MOE/MOA and infrastructure teams to resolve any application malfunctions.
• Manage incidents, requests and communication.
• Participation in on-call duty (part of the mission).
• Writing documentation, procedures and training materials exclusively in English.
• Entry and follow-up of ticket back logs and periodic reporting on support activities.
• Continuous improvement process, including the implementation of an operational ticket quality review process.
• Follow-up of problem action plans through to closure.